Frequently Asked Questions
Everything you need to know about your Missoma order and our jewelry.
How should I care for my Missoma jewelry?
To keep your pieces looking their best, avoid contact with perfumes, lotions, and water. Store your jewelry in its original pouch and clean it gently with a soft, lint-free cloth.
What is your return policy?
We offer a 60-day return window for all items, provided they are in their original condition and packaging. Please note that earrings cannot be returned for hygiene reasons unless faulty.
Do you offer international shipping?
Yes, we ship to over 200 countries worldwide. Delivery times and costs vary depending on the destination, and express shipping options are available at checkout.
Is there a warranty on my jewelry?
Every Missoma piece comes with a 2-year warranty from the date of purchase. This covers any manufacturing defects but does not cover accidental damage or natural wear and tear.
What materials do you use?
Our jewelry is primarily crafted from 18ct gold vermeil, 18ct gold plating on sterling silver, and solid 14ct gold. We use responsibly sourced gemstones and recycled metals whenever possible.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your door.